Privacy Policy
Last updated: January 30, 2026
At YourPass, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our ticket booking and event management platform.
Our Commitment to Privacy
YourPass connects event-goers with unforgettable experiences while helping organizers manage their events efficiently. To provide these services, we process certain personal information in accordance with applicable data protection laws.
This Privacy Policy applies to all users of YourPass, including ticket buyers, event attendees, and event organizers. By using our platform, you agree to the practices described in this policy.
1. Information We Collect
Personal Information
- •Name, email address, and phone number when you create an account
- •Payment information (processed securely through our payment partners)
- •Profile information including preferences and interests
- •Communication history with our support team
Event & Transaction Data
- •Ticket purchases, event attendance history, and QR codes
- •Event preferences, favorite artists, and browsing behavior
- •Location data (city/country) for event recommendations
- •Device information and IP address for security purposes
Organizer Information
- •Company name, business type, and contact details
- •Event listings, ticket packages, and pricing information
- •Transaction records and revenue data
- •Team member information and access permissions
2. How We Use Your Information
Service Delivery
- •Process ticket purchases and generate QR codes
- •Send booking confirmations and event reminders
- •Provide customer support and resolve issues
- •Enable event organizers to manage their events
Personalization
- •Recommend events based on your preferences and location
- •Customize your experience with relevant content
- •Show events in your preferred currency (AED, USD, EUR, TRY)
- •Notify you about artists and events you follow
Security & Fraud Prevention
- •Verify ticket authenticity and prevent counterfeiting
- •Detect and prevent fraudulent transactions
- •Protect against unauthorized access to accounts
- •Monitor for suspicious activity and policy violations
3. Information Sharing
Event Organizers
- •We share buyer information (name, email, ticket details) with event organizers
- •Organizers need this data to validate tickets and manage attendance
- •Organizers agree to use this information only for event-related purposes
- •We do not share payment card details with organizers
Service Providers
- •Payment processors for secure transaction handling
- •Email service providers for sending confirmations and notifications
- •Cloud hosting providers for data storage and platform operation
- •Analytics tools to improve our services (anonymized data only)
Legal Requirements
- •We may disclose information to comply with legal obligations
- •Respond to valid legal requests from authorities
- •Enforce our Terms & Conditions and protect rights
- •Prevent fraud, security issues, or technical problems
4. Data Security
Protection Measures
- •End-to-end encryption for payment transactions
- •Secure QR code generation with unique identifiers
- •Regular security audits and vulnerability testing
- •Restricted access to personal data (authorized personnel only)
- •Two-factor authentication available for accounts
- •Automatic logout after periods of inactivity
Data Retention
- •Active account data retained while your account is active
- •Transaction records kept for 7 years for tax/legal compliance
- •Marketing data deleted upon opt-out or account deletion
- •Inactive accounts may be deleted after 3 years of inactivity
5. Payment Information
Payment Security
- •All payments processed through PCI-DSS compliant providers
- •We never store full credit card numbers on our servers
- •Payment data encrypted during transmission and storage
- •Multi-currency support with real-time exchange rates
- •Refunds processed according to organizer policies
6. Location Data
How We Use Location
- •Show events happening in your city (Dubai, Istanbul, etc.)
- •Recommend nearby venues and local artists
- •Display prices in your local currency
- •Improve search results based on your region
- •Location access can be disabled in your browser settings
7. Communications & Marketing
Notifications
- •Booking confirmations and ticket delivery (essential)
- •Event reminders and updates from organizers (essential)
- •Security alerts and account notifications (essential)
- •Marketing emails about events and offers (optional)
- •You can opt-out of marketing emails anytime
8. Your Rights
You Have the Right To
- •Access your personal data and download a copy
- •Correct inaccurate or incomplete information
- •Delete your account and associated data
- •Object to processing of your data for marketing
- •Withdraw consent for non-essential data processing
- •Request data portability to another service
- •Lodge a complaint with data protection authorities
Exercising Your Rights
- •Access account settings to update your information
- •Contact support@yourpass.com for data requests
- •Delete your account from the Account Settings page
- •Opt-out of marketing via email unsubscribe links
9. Cookies & Tracking
Cookie Usage
- •Essential cookies for login and security (required)
- •Preference cookies to remember your settings
- •Analytics cookies to understand how you use our platform
- •You can control cookies in your browser settings
- •Disabling cookies may limit some platform features
10. Third-Party Services
External Links
- •Our platform may contain links to social media and partner sites
- •We are not responsible for third-party privacy practices
- •Review privacy policies of external sites before sharing data
- •Event organizer websites operate under their own policies
11. Children's Privacy
Age Requirements
- •YourPass is not intended for users under 16 years old
- •We do not knowingly collect data from children
- •Parents/guardians should supervise minor ticket purchases
- •Contact us if you believe we have data from a minor
Questions About Privacy?
If you have any questions about this Privacy Policy or how we handle your data, please don't hesitate to contact us.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or through a prominent notice on our platform. Continued use of YourPass after changes constitutes acceptance of the updated policy.